TERMS AND CONDITIONS
LAST UPDATED: January 31st, 2025
These Terms and Conditions of Use (the “Agreement”) govern the use of Sitka Concept’s website, services, and offerings (the “Services”). By accessing, purchasing, or using our Services, you agree to be legally bound by these Terms and Conditions.
All programs, products, and services are owned and provided by Sitka Concept Inc (“Company” or “We” or “Us” or “Our”). The term “You” or “Your” refers to any user or purchaser of said program(s), product(s), or service(s) (the “Offering”). These Terms and Conditions of Use govern and define how You are allowed to use and access the Company’s Offering. We reserve the right to update and change these Terms and Conditions of Use at any time and will update them accordingly with the ‘date last updated’ at the top of this page.
You are legally bound to these Terms and Conditions of Use whether or not You have read them. If You do not agree with any of Our Terms and Conditions of Use, please email Us at info@sitkaconcept.ca, and We will make reasonable efforts to remove Your name, email, and access to Our Offering and website(s). If You do not agree, please refrain from using our Services.
PROFESSIONAL CONDUCT
You agree that you are enrolling in an educational-oriented event that may includes other professionals who are attending to learn from the presenters, educators, and speakers. You agree to act professionally, courteously, and in a positive manner towards all attendees, staff, presenters, or any other category of participant in the events. Any acts deemed offensive, inappropriate, or unfriendly to any persons involved in the event will result in your immediate removal from the event and exclusion from participating in future events with Sitka Concept. You furthermore agree not to inappropriately provoke or interrupt the process in any way.
INTELLECTUAL PROPERTY
All material relating to the event, whether presented during, before, or after, is subject to copyright and other intellectual property rights. The copyright in all such materials remains the property of their respective owners and may not be recorded, used, or reproduced without the written permission of the copyright owner. You agree not, at any time, to do anything that would infringe the intellectual property rights in such materials. Recording the events in any fashion is not allowed, and you agree neither to record the event nor distribute the event without the express written permission of Sitka Concept AND the IP holder of the material.
FINANCIAL INFORMATION DISCLAIMER
Any financial information presented at this event is prepared and presented as entertainment and information only. Sitka Concept makes no representation and gives no warranty to the accuracy or completeness of the information provided at or in relation to this event and does not accept responsibility for any errors or inaccuracies in, or omissions from, the information contained herein. The information provided during or in relation to the event is for general purposes only and does not purport to be comprehensive or to render specific advice. This disclaimer does not purport to exclude any warranties implied by law that may not be lawfully excluded.
EDUCATION & ENTERTAINMENT DISCLAIMER
Any materials or education given by the speakers during the event are merely for awareness and entertainment purposes. Your participation is to engage in the education and entertainment only from a viewer perspective. The material is not intended as consulting, coaching, or advising. If you choose to use any of the techniques or education presented, you do so at your own risk. You agree to hold harmless Sitka Concept and all speakers, educators, or trainers in relation to any information you hear and decide to use in your business or life.
PHOTOS & VIDEOS AT LIVE EVENTS
From time to time at Sitka Concept live and/or recorded events Professional Photography and/or Videography will be used to capture the event. You agree that your participation in any Sitka Concept live and/or recorded event might result in you being capture in a photo or video. You hereby give Sitka Concept the full right to use your likeness in any photo or video that we choose for marketing campaigns with no further responsibility for clearing the rights of use of that picture or video with you, even though your image of likeness might be captured in the photo or video.
SECURITY
It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these Terms and Conditions of Use. We do not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors such as Stripe, PayPal, or SamCart. By utilizing these payment processors to gain access to the Offering, You indemnify Us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.
CONFIDENTIALITY
You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty.
ASSUMPTION OF RISK
By accessing Our Offering and/or related materials, whether paid or unpaid, You assume all the risk of Your access and any subsequent actions You choose to take as a result of the influence, information, or educational materials provided to You.
EARNINGS DISCLAIMER
You agree that You understand individual outcomes will vary. Case studies or testimonials are not indicative of typical results. Each individual approaches Our Offering(s) with different backgrounds, disposable income levels, motivation, and other factors that are outside of Our control. Therefore, We cannot guarantee Your success merely upon access or purchase of Our Offering(s) or related material(s).
GENERAL DISCLAIMER
To the fullest extent permitted by law, We expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by You or others in connection with Our Offering(s), including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, anticipated savings, loss of data, loss of goodwill, wasted time, and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. We are not medical, legal, financial, or other professionals, or if We are, during the course of this Offering and related material(s), We are not offering Our professional services and You expressly agree We are not acting in any professional capacity, including medical, legal, financial, or otherwise during the course of this Offering. This Offering is for educational and entertainment purposes only. None of the Offering or its related material(s) should be construed as medical, legal, or financial advice.
THIRD PARTY DISCLAIMER
You acknowledge and agree that We are not liable for any defamatory, offensive, or illegal conduct of any other participant or user, including You.
MONEY BACK GUARANTEE
To be eligible for a refund, you must fully participate in every aspect of the advanced course (including completing all assigned actions, attending all live training events, and fulfilling all coursework requirements). If you do not achieve the expected outcome after full participation, Sitka Concept will refund your investment. To apply for a refund, you must submit a written request with proof of participation within 30 days from the final session. Refunds are not available for participants who choose not to complete the program. To apply for a the refund request, you must advise Sitka Concept in writing within 5 days from the end of the last session, meeting or contract completion date, via email at info@sitkaconcept.ca. At that point only, the executive team will review your request and determine your eligibility for a refund.
No other refunds are granted for students that change their minds, change their heart, change their situation or chose not to participate fully in the program outside of the cooling off period (which is 5 days from the time of purchase only). The main ticket holder’s seat (not the program partner) is under the guarantee only.
Payment For Enrollments – Paid in Full Option: You must pay in full at the time of your enrollment to qualify for the special ‘paid in full’ pricing.
Enrollment Deposit – Payment Plan Option: We will not accept your enrollment until we receive a payment from you equal to or greater than the minimum deposit. If your enrollment deposit is not equal to the minimum deposit required (30% of your package), this amount will be held in credit and will not be refunded outside of the cooling off period. Sitka Concept reserves the right to withhold benefits, done for you services or private consults until advanced course is fully paid.
Payment For Enrollments – Payment Plan Option: If you chose the payment plan option, you automatically agree to us charging your credit or debit card monthly for the amount shown on the payment form/shopping cart. You also agree to the additional amount above and beyond the paid in full price point. Payment plan options carry an interest penalty on 100% of the balance carried after the deposit into a payment plan. If you selected the payment plan option – you agree to staying paced with the Payment Plan or resolving any issues with your payment quickly. You also agree that if your payment plan goes delinquent by up to 5 days, Sitka Concept reserves the right to remove you from the program, forum or any other active part of the program.
Changing A Payment Plan: Any changes to your payment plan must be received in writing to info@sitkaconcept.ca 10 days prior to your next scheduled debit date.
Completion Term: All components of the program you registered for MUST be completed by the indicated course completion date. There will be no credit for any components of your package that are NOT completed by the event completion date. The event completion date (unless otherwise indicated by Sitka Concept in writing) is considered the last session of the course or class. Any private meetings, done for you services, additional course material available or anything else offered in the package when purchase MUST be consumed by the final session of the course. No exceptions are granted.
Live Seminar Changes: If your package includes a live, in person, event of any kind and Sitka Concept (for any reason) deems it necessary to change the seminar dates, venue (including moving the event to a virtual only format), speaker, content, title or hours we may do so by notifying you in writing up to 14 days before the live in person event – of the changes we need to make. In this case you retain the right to reschedule your enrollment without penalty. You agree to release us from any additional travel change costs due to the changes. We change as little as possible and historically have changed almost no event dates, but due to the recent global complexities, this possibility exists more and more.
If You Choose to Cancel or Reschedule Your Enrollment: Should you elect to cancel or reschedule your enrollment, Sitka Concept will not be able to avoid the costs involved for your original commitment. For this reason, we charge a fee for the cancellation or rescheduling of your enrollment as indicated below. All requests to cancel or reschedule your enrolment must be received by Sitka Concept in writing or email.
Cancelling Your Enrollment Within The 5 Day Cooling-off Period: If you choose to cancel your enrollment for any reason within 5 business days of completing the payment form (the “cooling-off period”), then we will refund you the total amount you have paid to us less a 10% administrative fee and the value of any physical or digital products received. Please note all product is non-refundable. Please allow up to 10 business days after your refund has been approved for your refund to be processed.
Cancelling Your Enrollment After The 5 Day Cooling-off Period: If you choose to cancel your enrollment for any reason after the 5-business day cooling-off period, you will receive a credit only. Credits may not be claimed as refunds; but may be applied towards an enrollment in any other seminar or product offered by Sitka Concept within 12 months.
30-Day, No-Questions-Asked Money-Back Guarantee : If your purchase qualifies for our 30-Day, No-Questions-Asked Money-Back Guarantee, and you’re not completely satisfied, simply email info@sitkaconcept.ca within 30 days of purchase, and we will issue a full refund—no explanations needed. Refunds will be processed within 10 business days, and access to course materials, coaching, and community forums will be revoked upon approval. This guarantee applies only to the main ticket holder and excludes non-refundable digital or physical products, live events, and bonuses. For payment plans, refunds will cover the amount paid to date, minus any non-refundable items. After 30 days, no refunds will be granted.
Enrollment Cancellation And Product Costs: Products and bonus items are non-returnable outside of the cooling off period. If you choose to cancel your enrollment for any reason, the value of any product and bonus items received with your enrollment will be deducted from any credit that you may be eligible for. Product and bonus items can be membership sites, other speaker inclusions, done for you services, private meetings, etc. The value of the product is shown during the offer and will be deducted based upon consumption of the product and the value of the product.
Rescheduling Your Enrollment: If you choose to delay your start date (for any reason), you will have up to 1 calendar year to initiate a new start date. All payments are still due in the normal timely manner, even though the start date might be delayed. Any reschedule of live events is subject to seats being available in the next seminar with the same speaker as shown overleaf. You agree that Sitka Concept may not convene the same seminar again and there is no obligation on Sitka Concept to do so. Any event purchase that is re-scheduled from the original date selected, must be rescheduled to an event within 12 months of the original purchase, if not done so the purchase and fees will be forfeited.
Failure To Attend A Seminar: If you fail to attend a seminar in which you are enrolled in then you will forfeit the full cost of that enrollment and a credit is not available. You will be welcome to join the same seminar the next time it is delivered, however you will be responsible for attending the seminar (possibly in another location than your local territory, if in-person) and with any additional travel fess fully responsible to you.
Product Warranty (if applicable): If any product that you receive with your enrollment is found to be faulty, our only obligation to you is to replace the faulty product within 5 business days of your written request and return of faulty product. This is for online digital or offline physical products.
Partner Discount (if applicable): If you have enrolled in this event as the partner of a full fee-paying participant and you have received a partner discount on the seminar, should your full fee-paying partner cancel, your discount will no longer apply, and you will be required to pay the full fee for the course. Should your full fee-paying partner change to a payment plan then your discount will be the payment plan discount price. Partner Discount is only for spouse or formal business partner nominated at the time of the enrollment agreement. If your program partner drops out of the program mid-program, there will be no replacement partner accepted.
TECHNOLOGY DISCLAIMER
We make reasonable efforts to provide You with modern, reliable technology, software, and platforms from which to access Our Offering(s) and related material(s). However, in the event of a technological failure, You accept and acknowledge Our lack of responsibility for said failure, and while We will make reasonable efforts to support You, some technological issues are far outside Our control and will require You to access support from a third-party provider, such as Katalyst-CRM.
Under no circumstances shall we be liable for any delay or failure in performance resulting, directly or indirectly, from any event of force majeure or other cause beyond our or their control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labor disputes, riots, civil disturbances, shortages of labor or materials, natural disasters, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties. Neither we nor any other indemnified party is responsible or liable for: (a) any incompatibility between the website and any site, service, software or hardware; or (b) any delay or failure you may experience with any transmission or transaction related to the offerings.
INDEMNIFICATION
You agree at all times to indemnify and hold harmless Our Company, as well as any of Our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees and expenses, arising out of or related to Our Offering(s) .
LIMITATION OF LIABILITY
We will not be held responsible or liable in any way for the information, products, or materials that You request or receive through or in relation to Our Offering(s). We do not assume liability for any third-party conduct, accidents, delays, harm, or other detrimental or negative outcomes as a result of Your access of Our Offering(s) and related material(s).
Under no circumstances (including negligence) shall we be liable to you or anyone else for any direct, indirect, incidental, special or consequential damages (including lost profits), personal injury (including death) or property damage of any kind or nature whatsoever that arise out of or result from: (a) the use of, or any inability to use, the website or any content or functions thereof; or (b) any act or omission, online or offline, of any user of the website or anyone else, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all loss, cost, damage, liability or expense (including attorneys fees and costs) that you may suffer or incur, under any theory of liability, in contract, tort (including, but not limited to, negligence) or otherwise, exceed the lesser of the amount paid by you, if any, for the right to access or participate in any activity related to the website or $100.00.
The limitations, exclusions and disclaimers herein and elsewhere in these terms of use apply to the maximum extent permitted by applicable law.
You acknowledge and agree that the disclaimers and the limitations of liability set forth in this terms of use reflect a reasonable and fair allocation of risk between you and us, and that these limitations are an essential basis to our ability to make the offerings available to you on an economically feasible basis.
You agree that any cause of action related to the services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
AFFILIATES
This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of Your purchase through one of these links. We will use reasonable efforts to notify You when and where We have placed affiliate links in addition to this disclaimer located in these Terms and Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.
GENERAL
These Terms are governed by the laws of British Columbia, Canada. Should any part of this agreement be determined by a court to be invalid or unenforceable, the remainder of the agreement will be unaffected. This agreement may not be varied except with the written approval of a director of Sitka Concept. All terms, conditions and warranties implied by statute that are excludable are excluded from this agreement. Such terms, conditions and warranties implied by statute that are not excludable are not excluded from this agreement but our liability for breach of such conditions and warranties implied by statute that are not excludable is limited to the total amount paid by you to Sitka Concept under this agreement.
ARBITRATION & RELEASE OF LITIGATION
In the case of any dispute arising under this agreement which cannot be resolved by reasonable discussion, both parties agree to forgo any litigation, and instead engage the services of a professional mediator agreed upon by the parties and attempt in good faith to resolve the dispute through confidential mediation. Any and all disputes and final resolution are agreed to be maintained in confidentiality indefinitely.
ALL RIGHTS RESERVED
All rights not expressly granted in these Terms and Conditions of Use and Privacy Policy or any express written here, are reserved by Company.
MUTUAL NON-DISPARAGEMENT
You agree that you will refrain from any defamation, libel or slander of the officers, executives or leaders or Sitka Concept, or refrain from the use of any trademark or likeness, and agree to not create any tortious interference with the contracts of other students, relationships, vendors or future prospects creating any economic damage and you will not disrupt the Company’s business in any manner online or offline.
For any questions or concerns about this Terms & Conditions, please contact us at:
Sitka Concept Inc.
PO Box 23101 Penticton RPO Plaza
Penticton, BC V2A 8L7, Canada
Email: info@sitkaconcept.ca