PRIVACY POLICY
LAST UPDATED: January 31st, 2025
At Sitka Concept Inc. (“Sitka Concept,” “We,” “Our,” or “Us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our services, or interact with us. By using our website, you consent to the terms of this Privacy Policy.
WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA
Sitka Concept Inc (hereinafter Sitka Concept)
Registration: BC1180039
Address: Sitka Concept Inc, PO Box 23101 Penticton RPO Plaza, Penticton, BC V2A 8L7, Canada
Email: info@sitkaconcept.ca
HOW WE COLLECT YOUR DATA
We collect your personal data and other information in a variety of ways:
Through our websites: We collect information through our websites when you fill in and submit to us forms from registration forms, Contact Us form, Subscribe to Newsletter or any other data collection form on our website(s).
Offline: We collect information from you offline, such as when you attend one of our events, during phone calls or any other kind of meeting during which you share with us information that we require to hold in the framework of the services we provide.
Information From Other Sources: In order to enhance our ability to provide the best service, we obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.
WHAT DATA OF YOURS DO WE PROCESS
As a user: We process your name and email address.
As a customer: We may process your name, last name, email, phone number, address, and payment information. We do not store your credit card details, which are processed securely at the time of purchase.
Derivative data: We may collect data such as IP address, browser type, access dates, viewed pages, and interactions with our website.
Social Networking Data: We may access personal information from social networking sites such as Facebook, Instagram, and LinkedIn.
Mobile Device Data: If you use our site via a mobile device, we may collect information about your device ID, model, and location.
Other Data: On occasion, you may voluntarily provide additional data for giveaways, surveys, or customer feedback.
We do not process sensitive data, including racial or ethnic origin, political beliefs, religious beliefs, genetic or biometric data, health data, sexual orientation, or trade union membership.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA
As user and customer, we process your data in order to:
WHO IS THE RECIPIENT OF YOUR DATA
Like user and customer, your data will be saved by Katalyst-crm (our CRM & email marketing system). More information available at: https://katalyst-crm.com/privacy-policy/
Like a customer, your signed agreements will be digitally saved by Dropbox, Inc., our file server storage. More information available at: https://www.dropbox.com/terms2018
Payment transactions are securely processed through third-party services such as Stripe, PayPal, or other payment gateways.
WHY MAY WE DISCLOSE YOUR INFORMATION
We may share Your information with third parties in certain situations. In particular, We may share Your data with third-party processors as needed to serve Our legitimate business interests, which include administration of Our website, administration of Your account, entering into contracts with You, communicating with You, taking orders for goods or services, delivering Our goods and services, identifying trends, protecting the security of Our company and website, and marketing additional goods and services to You. The legal basis for Our disclosure of Your data is both Your Consent to this Privacy Policy and Our own right to protect and promote Our legitimate business interests.
The following are specific reasons why We may share Your information:
Third Party Processing: We may disclose Your information to third parties who assist Us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We may not always disclose these third-party processors if not required by law. We do not authorize them to use or disclose Your personal information except in connection with providing Our company with their services.
By Law: We may share Your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.
To Protect Our Company: We may use Your information to protect Our company, including to investigate and remedy any violations of Our rights or policies. We may also disclose Your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.
Business Transfers: In the unlikely event Our company engages in a merger, acquisition, bankruptcy proceedings, dissolution, reorganization, or similar transaction or proceeding, We may transfer or share Your data as part of that proceeding. In such transitions, customer information is one of the business assets that is acquired by a third party. You acknowledge that such business transfers may occur and that Your personal information can continue to be stored, used, or processed as otherwise set forth in this privacy policy.
Third-Party Marketing: We may disclose Your information to certain third parties as listed on our website for the purpose of enabling them to contact You so that they can offer You relevant goods and services.
Advertisers: We may use third-party advertising companies to run and manage Our ads, such as Google ads, Facebook, Instagram and Pinterest to produce ads that appear when You visit Our website or mobile app. These companies may use information about Your visit to Our website and other websites that are contained in web cookies (as described below) to offer You personalized advertisements about goods and services that might interest You. We cannot control the activities of such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.
Please note that, at this time, We do not recognize automated browser signals regarding tracking systems, which may include “do not track” instructions.
Other Third Parties: We may share information with advertisers, Our investors, or other third parties for the purpose of conducting general business analysis. If We do so, We will make reasonable efforts to inform You if required by law.
Interaction With Others: If You interact with others on Our website or mobile app, such as participating in a group chat or a group online course, other users may have access to some of Your data, including Your name, profile picture, and Your history of interaction with Our website, such as prior comments or posts.
Online Postings: When You post online, Your posts may be viewed by others, and We may distribute Your comments outside the website.
External Links: Our website may include hyperlinks to other websites not controlled by Us. We suggest You exercise caution when clicking on a hyperlink. Although We use reasonable care in including a hyperlink on Our own web page, We do not regularly monitor the websites of these third parties, are not responsible for any damage or consequences You suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third-party website that You access by a hyperlink, nor are they bound by ours. We encourage You to read the Policies of those third-party websites before interacting with them or making purchases. They may collect different information and by different methods than We do.
Other Purposes: We may disclose Your personal data as necessary to comply with any legal obligation or to protect Your interests, or the vital interests of others or Our company.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA
If you require any clarification, you can contact us in the email of: info@sitkaconcept.ca
The rights which correspond to you with respect to the processing of personal data in relation to Sitka Concept are:
Right to correction: You will have the right to obtain from Sitka Concept the correction of the inaccurate personal data that concerns you. In addition, taking into account the purposes of the processing of your data, you will have the right to complete incomplete personal data, even through an additional statement. To do this, you must indicate in your request to what data you refer and the correction we should make. You will also have to send us, when necessary, the documentation justifying the inaccuracy or incompleteness of the data processed.
To request the exercise of your right of correction, send an email to: info@sitkaconcept.ca or send a letter to Sitka Concept at: Sitka Concept Inc, PO Box 23101 Penticton RPO Plaza, Penticton, BC V2A 8L7, Canada.
Right to deletion, also known as the “right to be forgotten”: You will have the right to obtain from Sitka Concept the deletion of personal data that concerns you when one of the following circumstances occurs: when they are not necessary in relation to the purposes for which they were collected or processed; when you withdraw in consent and the processing is not based on another legal ground; when you object to their processing and other legitimate reasons for their processing do not prevail; and when they have been processed illegally.
When the withdrawal derives from the exercise of the right to objection for direct marketing purposes, Sitka Concept may keep your identifying data in order to prevent future processing for direct marketing purposes.
When Sitka Concept has made public the personal data and is obliged to delete such data, Sitka Concept, taking into account the available technology and the cost of applying it, will adopt reasonable measures, including technical measures, with a view to informing those responsible who are processing the personal data of your request to delete any link to those personal data, or any other copy or reproduction of them.
The foregoing will not apply: to exercise the right to freedom of expression and information; for the fulfilment of a legal obligation that requires the processing of data, or for the fulfilment of a mission carried out in the public interest or in the exercise of public powers conferred on the person responsible; for the purpose of scientific or historical research or statistical purposes, insofar as the right to deletion could make impossible or seriously impede the achievement of such objectives; for the submission and exercise or defense of claims.
To request the exercise of your right of deletion, send an email to: info@sitkaconcept.ca or send a letter to Sitka Concept at: Sitka Concept Inc, PO Box 23101 Penticton RPO Plaza, Penticton, BC V2A 8L7, Canada.
Right to limitation of processing: You will have the right to obtain from Sitka Concept the limitation of the processing your data when any of the following conditions is met:
When you have challenged the accuracy of your personal data, during the period that allows Sitka Concept to verify the accuracy of the same.
In the event that you consider that the processing is illegal and Sitka Concept has opposed the deletion of personal data and you instead request the limitation of its use.
When Sitka Concept no longer needs the personal data for the purposes of processing them, but you need them for the purposes of submission, exercise or defense of claims.
In the event that you have objected to the processing, while it is being verified whether Sitka Concept legitimate reasons prevail over yours.
When you have obtained the limitation of the processing in accordance with this section, you will be informed by Sitka Concept before the lifting of said limitation.
Sitka Concept will communicate any correction or deletion of personal data or limitation of processing to each of the recipients to whom the personal data have been communicated, unless this is impossible or requires a disproportionate effort. Sitka Concept will inform the interested party about those recipients, if you request it.
To request the exercise of your right of objection, send an email to: info@sitkaconcept.ca or send a letter to Sitka Concept at: Sitka Concept Inc, PO Box 23101 Penticton RPO Plaza, Penticton, BC V2A 8L7, Canada.
Right to the portability of your data: You will have the right to receive the personal data that concerns you, which you have provided to Sitka Concept, in a structured format that is commonly used and mechanically readable, and to transfer them to another person responsible for their processing without being prevented by Sitka Concept, when: the processing is based on the consent and is carried out by automated means.
By exercising your right to the portability of data, you will have the right to have personal data transferred directly from one controller to another when technically possible.
The exercise of this right shall be without prejudice to the powers granted by the right to withdrawal.
This right to portability shall not apply to the processing necessary for the fulfilment of a mission carried out in the public interest or in the exercise of public powers conferred on Sitka Concept.
To request the exercise of your right of portability, send an email to: info@sitkaconcept.ca or send a letter to Sitka Concept at: Sitka Concept Inc, PO Box 23101 Penticton RPO Plaza, Penticton, BC V2A 8L7, Canada.
Right to objection: You will have the right to object to the processing of data that concerns you.
Should you exercise this right, Sitka Concept will cease to process your personal data, unless we have compelling legitimate reasons for the processing to prevail over your interests, rights and freedoms, or for the submission, exercise or defense of claims.
When the processing of personal data is aimed at direct marketing (method of advertising that uses one or more means to communicate directly with a target audience and obtain a measurable response from them), you will have the right to object at all times to the processing of the personal data that concerns you to the extent that it is related to such info@sitkaconcept.ca
When you object to the processing for direct marketing purposes, personal data will no longer be processed for such purposes.
To request the exercise of your right of objection, send an email to: info@sitkaconcept.ca or send a letter to Sitka Concept at: Sitka Concept Inc, PO Box 23101 Penticton RPO Plaza, Penticton, BC V2A 8L7, Canada.
What rights do you have in relation to automated individual decision-making: With regard to automated individual decision-making you will have the right not to be the subject of a decision based solely on automated processing unless it is necessary for the conclusion or execution of a contract between you and Sitka Concept; it is authorised by law and also establishes adequate measures to safeguard your rights, freedoms and interests, or if it is based on your explicit consent.
In cases where it is necessary for the conclusion or execution of a contract and/or is based on consent, Sitka Concept will adopt the appropriate measures to safeguard your rights and freedoms and your legitimate interests, granting you, as a minimum, the right to obtain human intervention by Sitka Concept, as well as to express your point of view and to appeal the decision.
To request the exercise of your right of deletion, send an email to: info@sitkaconcept.ca or send a letter to Sitka Concept at: Sitka Concept Inc, PO Box 23101 Penticton RPO Plaza, Penticton, BC V2A 8L7, Canada.
HOW WE PROTECT YOUR DATA
We take all reasonable steps to protect your personal data, including:
While we take strong security measures, data transmission over the internet is never 100% secure. Your use of our services is at your own risk.
YOUR DATA RETENTION
We retain your data for as long as necessary to fulfill our business needs or comply with legal requirements. You may request data deletion at any time unless we are required by law to retain it.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to:
You may disable cookies in your browser settings, but doing so may affect your user experience.
EXTERNAL LINKS AND THIRD-PARTY POLICIES
Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review their terms before engaging with them.
CHILDREN’S PRIVACY
This website or mobile app is not designed for use by children underage the applicable age of consent in Your country, and We do not knowingly solicit personal data from anyone under the applicable age of consent in Your country. If You are under the applicable age of consent in Your country, do not access or use Our website or related products or services. If You become aware that We have collected data of anyone under the applicable age of consent in Your country, please contact Us so that We may delete that data.
INTERNATIONAL DATA TRANSFERS
Our website is hosted on servers located in Canada and the U.S. By using our website, you consent to the transfer and storage of your data in these locations. We take all reasonable steps to ensure data security.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be reflected in the “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated terms.
For any questions or concerns about this Privacy Policy, please contact us at:
Sitka Concept Inc.
PO Box 23101 Penticton RPO Plaza
Penticton, BC V2A 8L7, Canada
Email: info@sitkaconcept.ca